Frequently Asked Questions
Everything you need to know about your Studio Noos order.
What is the typical shipping time for my order?
We strive to process and ship all orders within 1-2 business days. Delivery times vary by location, but most domestic orders arrive within 3-5 business days.
Can I wash my Studio Noos handmade bag?
Most of our products are machine washable at 30 degrees Celsius on a gentle cycle. However, we recommend avoiding the tumble dryer to maintain the shape and quality of the fabric.
What is your return policy?
You can return your items within 14 days of receipt. Products must be in their original condition, unused, and with all tags still attached.
Do you ship internationally?
Yes, we ship our handmade collections worldwide. Shipping costs and delivery windows will be calculated automatically at checkout based on your destination.
What payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, and Apple Pay.
Are your products sustainably made?
Yes, all our bags and accessories are handmade by a foundation in the Netherlands that provides employment opportunities for people with a distance to the labor market, using high-quality Oeko-Tex certified fabrics.